Quality is No Accident: The Challenge of Managing Maintenance Quality

When a critical repair fails or a machine breaks down right after a scheduled service, the default response in the industrial world is almost always to blame the technician. But what if the real culprit isn’t the tradesperson at all? What if the system itself is actively setting your team up to fail?

In Quality is No Accident, maintenance expert Joel Levitt flips the traditional script on its head to reveal that high-quality craftsmanship depends on a complex web of independent variables working together. Serving as a practical guide for maintenance quality improvement training, the book demonstrates how repeat failures often stem not from individual mistakes but from weaknesses embedded within maintenance systems and processes.

For decades, operations have suffered from a relentless cycle of recurring failures because they fail to recognize the hidden, person-independent barriers that quietly sabotage even the most skilled technicians on the floor.